* If theres any damage, the Service Provider can always decide to initiate a (legal) claim against you outside of the damage policy, in which case the limit (see 5 above) wouldnt apply. If the Service Provider needs more than your name, well tell you at the time of booking. Booking.com B.V. owns and operates the Platform. to share with us/the Service Provider/an insurance company. If you cancel after your scheduled pick-up time, youll get a partial refund (as long as youre canceling less than 14 days after buying the insurance). Choose your currency. Any payment facilitated by us for and on behalf of, and transferred to the Trip Provider will in each case constitute a payment of (part of) the booking price by you of the relevant product or service in final settlement (bevrijdende betaling) of such (partial) due and payable price and you cannot reclaim such paid monies. You must make sure all passengers arrive on time, leaving enough time to collect tickets if necessary. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). We care about you: and therefore offer our Platform and customer service in 40+ languages, We bring and allow you to experience: 1.5m+ properties from high (high) end to whatever serves your needs for your next stay in a hotel, motel, hostel, B&B, etc. From the point at which you make your Trip Reservation, we act solely as an intermediary between you and the Trip Provider. "Trip Provider" means the provider of accommodations (e.g. any changes to one Flight will not affect the other, for example, if your initial Flight is canceled, you wont be guaranteed a refund for your second Flight. through commercial arrangements with the Trip Provider or strategic partners) may also impact the default ranking, as well as the Trip Providers record of on-time payment. 12. 11. Write the current date 3. You acknowledge and agree that the relevant Trip Provider is solely responsible and assumes all responsibility and liability in respect of the Trip (including any warranties and representations made by the Trip Provider). (You can change the language at the top of this page.). You must check the details of your Booking carefully, and provide all the information we need to arrange your Booking (your requirements, contact details, etc.). If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. When you purchase a Flight, you agree not to do this, and to indemnify us against airline claims for any difference between the cost of your actual journey and the cost of the full journey specified on your ticket(s). By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that Booking.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as Booking.com at its discretion sees fit. Customer Service Portal For answers to some of the most asked COVID-19 traveler questions including steps you should take to plan future trips, visit the Expedia FAQ page. 21. 1. 2. You must show the counter staff each driver's full, valid drivers license, which they must have held for at least 1 year (or longer, in many cases). Youre responsible for anything that happens with your Account, so dont let anyone else use it and keep your username and password secret. Partner offers will be clearly displayed and distinguished from the regular offers directly sourced from Trip Providers and have the following special conditions, unless mentioned otherwise on our Platform: Booking.com respects your privacy. I need to cancel all my upcoming bookings due to family illness. How We Work. If this doesn't resolve your complaint, you can upload your complaint through the European Commission's ODR platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, (star) rating, or type of accommodation of any Trip Provider (or its facilities, venue, vehicles, (main or supplemental) products or services) made available, unless explicitly indicated or set out otherwise. 1. All our taxi options are flexible. Step 2: Click that button. You can do so by accessing your Booking through our app or through our Help Center (where youll also find some useful FAQs). booked accommodations). There wont be any refund if your car was booked for 3 days or less. If Cancel booking isn't available, select Request cancellation. Under the Wallet tab, youll see your total Credits balance (split into Travel Credits and Cash Credits if you have both kinds). Before you book, check the Service Providers Upfront Payments policy (available during the booking process), which we dont influence and arent responsible for. For info on reviews, ranking, how we make money (and more), check out Thank you for giving travellers a summer to remember. What should I do about my booking? If your taxi is in less than 24 hours, get in touch using our online contact form. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. 5. The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary. Amendments, cancellations, and refunds. Whatever you decide, you can change your booking online or by contacting us. When you make a Booking, you agree to pay the cost of the Travel Experience, including any taxes and charges that may apply. prices, availability, and cancellation policies) is based on what they provide to us. 1. We may help you communicate with your Service Provider, but we cant guarantee that theyll read anything from you or that theyll do what you ask. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties (including, but not limited to, property owners) due to Booking.com publishing and using these photos/images. In many cases, the Service Provider will charge a one-way fee if you drop the car off at a different location. ***public main lines viaWhere you can reach us. If you have any accessibility requests: 1. When you book a rental car or private or public transportation, Booking.com Transport Limited provides and is responsible for the Platform, but not the Travel Experience itself (see A4.4 below). 3. Booking.com, us, we, or our means Booking.com B.V. (for accommodation, flights, or attractions) or Booking.com Transport Limited (for any ground transport service). Open calendar menu and close rooms up to and slightly beyond that date. If they're lower, the price difference will be reflected in your booking. The car pictures are illustrative only. No refunds without replacement inside 45 days of departure without cancellation protection purchased. 4.1: There will be NO REFUNDS or EXCHANGE given for any unused, NO-SHOW, cancellation or missed ground arrangements, sightseeing, meals and accommodations. 1. Write this one: The trip scheduled for (put your confirmed date) to (put the place where you have to go) , for me and for my family, needs to be cancelled. Click "cancel reservation" to cancel your itinerary and get a Future Travel Credit or refund. Properties can also choose to change reservation dates at no extra cost, so contact the property to see if this is possible. The Third-Party Aggregators service fee (if any) is a fee for using them as an intermediary to the airline(s). All rights reserved. They will never see any post on the Partner Hub. A crossed-out price indicates the price of a like-for-like Booking without the price reduction applied (like-for-like means same dates, same policies, same quality of accommodation/vehicle/class of travel, etc.). Credits are usually issued as a result of getting a Reward. These are the benefits of Iberostar's flexible rates. If anything is broken, damaged, or lost, make sure you report it to the staff there as soon as you can, before you check out. $100 p/p Deposit Due Upon Booking. hotel room, taxis). In almost all cases, it's a lot easier to get the airline to refund the ticket first before resorting to filing a claim with the insurance company, unless your idea of a fun time is even more paperwork. 3. Scroll down until you see the Cancel your booking button; Click on it and wait for the cancellation window to open; Click on the Yes, cancel this booking button; Cancel Your Reservation and Ask for a Refund by Contacting Customer Support. Booking.com does not accept nor assume any domicile at any place, location, or office in the world (also not at the office of its support companies), other than its registered office in Amsterdam. pick-up location, contact details, number of people, amount of luggage, etc.). Guest is calling me for a full refund. C6. the Service Provider becomes insolvent or is genuinely unable to honor your Booking, in which case we'll do our best to arrange alternative transport (and we'll refund you in full if we can't). For any issues, contact the relevant Service Provider. Youre responsible for keeping your Wallet sign-in details safe and secure. Note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. She asked if I would be kind enough to give her a full refund. When you book a Flight, your payment will be organized by us, by the Third-Party Aggregator (or a party specified by them), or by a third party such as an airline. I have strict cancellation and about a week ago a guest canceled a 2-week booking. 2. by . We keep a close eye on every visit to our Platform, and well block anyone (and any automated system) we suspect of: 4. 3. If that Travel Experience costs less than you have in Credits, your unused Credits will remain available in your Wallet. Please note that cancellation charges will apply as outlined below. You cannot derive any rights from any request to, or communication with the Trip Provider or (any form of) acknowledgement of receipt of any communication or request. Contract of Carriage means the contract between you and the Service Provider, which deals with your Flight. This section contains the specific terms for Attractions products and services. When a Reward is available, well explain what the specific conditions are and how to use it. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation. 4. However, you also agree that in some cases, it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). So in order to make sure you will do everything right, we are going to provide you with some short yet useful customer cancellation email response guidelines now. Booking.com will not accept reviews which include: Booking.com and the Trip Provider are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties. You must check your Rental's specific requirements, as many details (e.g. Our Platform only shows Accommodations that have a commercial relationship with us, and it doesnt necessarily show all their products or services. Letter for Cancellation of Hotel Reservation. Main Driver means the driver whose details were entered during the booking process, the only person who can change or cancel that Booking, or discuss it with us (unless they tell us they nominate someone else to do this). The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account. The commission percentage paid by the Trip Provider or other benefits to us (e.g. Cancellation fees are as follows: Land and Internal Air Cancellations Fees per Person . check out date). 4. used to make a payment or transfer money. Were not a contractual party to your Booking. That's why we're working closely with our taxi partners around the world to help them follow the latest government advice on maintaining clean, hygienic environments for customers. However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents, or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents will be liable for (i) any punitive, special, indirect, or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability, and ratings) of the Trip Provider as made available on our Platform, (iii) the services rendered or the products offered by the Trip Provider or other business partners, (iv) any (direct, indirect, consequential, or punitive) damages, losses, or costs suffered, incurred, or paid by you, pursuant to, arising out of or in connection with the use, inability to use, or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential, or punitive) damages, losses, or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Trip Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors, or affiliated companies) whose products or service are (directly or indirectly) made available, offered, or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure, or any other event beyond our control. 2. If you intend to do this, tell us and/or the Service Provider as soon as you can before pick-up. All rights reserved. You wont pay any admin fees for changing your booking, though it may affect the rental price. In particular, we might change: 28. If a Trip Provider indicates to us that it acts as a private host (or does not expressly indicate anything to us in this regard but based on information available to us cannot be clearly categorized as a professional host), such Trip Provider is labeled on the search result page as "managed by a private host" and the following explanation is added: "This property is managed by a private host. Booking.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider. Pre-Booked Private Transportation. You will pay the Trip Provider the relevant amount as indicated in the Trip Reservation (plusinsofar not included in the pricerelevant applicable taxes, levies, and fees (if applicable)). Just get in touch before your rental is scheduled for pick-up. Only customers who have stayed at the Accommodation will be invited by Booking.com to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. Travel Credit or refund unused Credits will remain available in your booking, though it may affect the price... Provider of accommodations ( e.g remain available in your booking online or by contacting us n't resolve your,. Enough to give her a full refund, number of people, amount of luggage etc. Keep your username and password secret 's specific requirements, as many details ( e.g as many details (.! 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