About. Then, take the two tabs on the air filter and slide it out from the top cover of the unit. I admit to being a skeptic. Jeremy is an accomplished professional in green business, sustainable buildings, clean energy, resilient cities, and the circular economy. (Sort of like what MTD does with lawn mowers, or the former craftsman sears brand) Some parts are farmed out, some not. It would be wise to take help from Ao Smith customer service center to solve the issue. A few weeks ago the HPHW had an ECC error code on the display. The other reasons behind this problem are the following: The aim of using a water heater is to get hot water, but too hot water is not helpful. In this case, the solution is simple. Related Repair Pages:A.O. If your hybrid heater stops providing hot water, you should solve the problem in the following way: Note: You can also read to know how to fix the Vaughn Water heaters common problems. EPL indicates low voltage. How Noisy the AO Smith Hybrid Water heaters? The factors are: Dripping water can be a significant problem for your hybrid water heater if you ignore it. Generally, the heating element, top of the unit, tank, and drain valve are some common places from where the water is leaking. Click here to save $300. Here are a few things to consider and make sure you properly set up before installing your new water heater into your home.https://www.youtube.com/watch?v=Ir-2L7w9oSoVideo cant be loaded because JavaScript is disabled: Water Heater Codes (https://www.youtube.com/watch?v=Ir-2L7w9oSo). If needed, replace it. He has a good standing reputation for superior skills in heating, air conditioning, hot water tanks, and indoor air quality systems. Besides, you will get too hot water if you set the UIM setting higher. You can easily go to your local building or planning department to ask for one. At the lower point, a minimum of four (4) inches (102mm) shall be maintained above the controls with the strapping. Washington, Oregon and California are all seismic zones 3 or 4. COPYRIGHT 2023. I do have high electrical rates and like that it cools my hot garage. As we have seen before, while installing a water heater, you should ensure that the TPR valve is functioning and that the hot water it emits is routed via the discharge valve. If you want to prevent damages resulting from earthquakes, some areas require the installation of seismic straps. To hook up water effectively, use a flexible hose kit. Hybrid Water Heater problem. Product successfully added to your shopping cart . Smith water heater? This is a complete guide on AO Smith Hybrid Water Heater Troubleshooting. In this case, you must flush the unit. As long as you see this error code, you must turn off the water heater first. Step 3 - Set the Water Heater in Place Place the drain pain (that's at least two inches larger than the base of the water heater) where the water heater will be sitting. FIX: Check for the proper settings on the computer board. People only need to check for the right setting on the computer board of the water heater. Smith Water Heater, look no further! If your hybrid water heater supply extremely high-temperature water, do the following: If suddenly the compressor of your AO Smith Hybrid heater stops operating, you should focus on checking the following factors. I highly recommend you use a multimeter to test the continuity of them and replace them if needed. There are areas where you must install dielectric fittings to limit corrosion between various metals. Like other heat pump water heaters, AO Smith Heat Pump Water Heater uses the ECC or transformative solid state technology to reduce the energy usage. If you dont have a drain under the pipe, you can put a bucket there to catch water dripping from your discharge pipe. Continue with Recommended Cookies. 35k. The following tutorial will help you in replacing the dip tube on your AO Smith Hybrid Water Heater: You can also read: Rheem Dip Tube Replacement. Finally, turn on your water heater and you can see the error code is gone. The 4-chamber model of AO Smith Electric Tankless Water Heater only throws this error code. We and our partners share information on your use of this website to help improve your experience. If your faucet ceases to run after installation, remove the aerator from the faucet and allow water to run for a few minutes to clear loose sediment. FIX: Is the water heater set for the right elevation? Open a hot water faucet to let the hot water run until it gets cold. This is an affiliate advertising program that allows sites to earn advertising fees and commission by advertising and linking to amazon.com, Facebook II Twitter II Pinterest II Linkedin. Fortunately, I broke down every common problem you will encounter or already go through with your AO Smith Hybrid Water Heater. I have a large house with recirculation, and have had 6 A.O. Is our setup -- a hybrid heater in an unheated basement -- causing these failures, or are these types of units just prone to failure? The water heater supply valve may partially closed, The primary or secondary condensate drain gets clogged. Error code: FE Problem and solution: The compressor discharge temperature should not exceed 240 F, and the temperature measured on the T4 sensor must be less than 240 F. Also, there should not be any fluid leak from the compressor. There are different key points associated with water heater codes. Again, the noise can be like the vacuum cleaner, hairdryer, etc. Please help! Hi, I have just installed my AO hybrid water heater and nothing is showing up on the display. Besides, I will also walk you through the troubleshooting steps to clear those error messages. Besides, you can install thermostatic mixing valves at each point of use to reduce the bacteria. Before inspecting for leaks, turn the unit off. Takagi Water Heater Error Codes [Ultimate Guide], AO Smith Tankless Water Heater Stuck In Standby Mode [Solved! We and our partners use cookies to Store and/or access information on a device. Fortunately, I broke down every common error code your AO Smith Electric Water Heater shows. For a non-functioning lower heating element, you should change it with a new one to bring your water heater back to normal condition. Then, disconnect the thermistor and reconnect it. It will be better to install a water heater that meets your demand. The recommended temperature setting here is 115 degrees to 120 degrees. But had a similar situation. A hybrid water heater absorbs heat from the surrounding air and then transfers it to an enclosed tank, heating the water within. There is 1 item in your cart. Why Is My State Select Water Heater Not Heating Water? Manage Settings Push the pipe into your fitting and then tighten the nut. It occurs due to: First off, I recommend you inspect both the cold and hot water at a sink to ensure the lower pressure is only on the hot water side. Low water pressure is also a common water heater problem. Find the breaker that is labeled "water heater". I reset the breaker going to the HPHW and the compressor kicked back on and I thought everything would be fine. A hybrid water heater works like a tankless system on-demand, heating the water only when needed. In fact, it is the most savings to set the water heater to the Heat Pump mode. So, what you need to do is- just replace the lower heating element. Smith HSE-SES-015 User Manual, Water Heater A. O. Smith HSE-SDS User Manual, Water Heater A. O. Smith HSE-HNS User Manual, Water Heater A.O. AO Smith Hybrid Water Heater Troubleshooting [7 Easy Solutions]. The perfect pressure is somewhere between 50 to 60 pounds per square inch (PSI). CODE: 12, 121, Three timesPROBLEM: Flame loss. Smith HSE-SDS 6 User Manual, Page 6: Condensate Drain Line Installation, Page 7: Temperature & Pressure Relief Valve, Page 12: Adjusting The User Interface Module/Operational Modes, Page 15: Maintenance Of Your Water Heater. The TPR valve usually discharges water from time to time. Now, turn the electric power on to your water heater. Turn the cold water back on so that it can flush any built-up sediment out of the tank. As the sediment accumulates, it becomes more difficult for the heater to warm up the water. For water heaters up to 100 gallons, use a 5-gallon expansion tank. Depending on where you live and the location of your water heater you may be required to install a drain pan underneath your water heater. On the other hand, if the lower pressure issue is the result of a melted dip tube, you must replace it. Does the Installation of AO Smith Hybrid Water Heater Costs More? Just choose an heating mode like the hybrid mode or the electric mode to deactivate the vacation mode and get hot water from the unit. A faulty code E06 on your AO Smith Water Heater stands for too hot water temperature. Place the discharge pipe from your T&P relief valve to the drain or floor. If not directed the to the exterior, the pipe should stop 6 inches from the garage floor. Most of these codes are designed to improve water efficiency within the water heater while reducing any possible toxic residue from the water coming in contact with materials that may give off dangerous chemicals and minerals. Turn off electric power to the unit at the circuit breaker. Why is AO Smith's water heater beeping? Replace everything back into its place. Smith Jaguar HSE-SCJ-015 User Manual, Water Heater A.O. Smith Water Heater Error Codes Appliance Helpers 3.45K subscribers 17K views 1 year ago If you're looking for help fixing your A.O. The solutions to this problem are the following: Several factors are responsible for which the AO Smith Hybrid water heater supply too hot water. The hybrid water heater will flash the error code EUC if the upper heating element is at fault. Then, adjust the water pressure between 50 and 60 PSI. 1 x USB Type-C header, with USB 3.2 Gen 2 support. And then, contact a certified electrician to fix your homes electrical issues. Head to your hot water tank. Water heaters should be surrounded by an air space or a certain level of clearance to function safely or properly. Ensure it doesnt have a defective mixing valve. Stick to the below steps to reset your AO Smith Hybrid Water Heater: Nothing is more frustrating than a non-functioning water heater in the ice-cold days of winter. Reveal the meaning of every AO Smith Hybrid Water Heater error code. This primary water heater permit is a mandatory permit that you must have to install a water heater in your home. Smith water heater? They incorporate a user-friendly display, vacation mode, and a durable anode to protect the tank. For a gas water heater, codes are similar with some exceptions. And finally, a bad upper heating element causes your water heater to produce no hot water. To erase those error messages, I highly recommend you hire a professional. Smith Water Heater Parts. I am starting to believe that the hybrids are made by one company no matter the brand name. Eric Alvarez is an HVAC guy based in El Paso, Texas, United States. For example, one or two persons simultaneously requiring hot water will have no issues with the hot water supply. Therefore, this model is often referred to as a hybrid water heater. As you have just installed your water heater, it would be wise to contact the Ao Smith customer support center or your local AO Smith dealer. If you notice any other issues except the above which are creating a problem in your water heater, quickly inform us. Ya, I have toyed with the idea of getting one. Put your heater in a drain pan. Smith HSE-SBS-015 User Manual, Water Heater A.O. Model HPX-66-DHPT120. Edr indicates there is not enough water in the tank. Sorry it happened. Page 2: Water Heater Safety Tankless water heaters are secured to the wall with lag bolts with is sufficient. Do I need to reset it.It 3. In this case, you must drain or flush the unit to remove scale buildup from the bottom of the tank. If you live in a seismic zone, earthquake strapping is a very important part of your water heater installation. Smith Burkay HW-300 Installation Operation & Maintenance, Water Heater A.O. Mine has been great for about 3 yrs so far. CODE: 341, Two timesPROBLEM: Exhaust thermistor failure. Most states require that tank heaters have corrosion-resistant waterproof drain pans. These savings add up quickly and in just the first ten years can pay clients back on . Cut the pipe, so its less than 6-inches above your bucket or drain pan. Code 05: The bypass servo has malfunctioned. Hybrid Electric Heat Pump Water Heater Installation Instructions and Use & Care Guide To obtain technical, warranty or service assistance during or after the installation of this water heater, call toll free 1-800-527-1953 When calling for assistance, please have the following information ready: 1. Inspect the environment around the water heater. Hope, you will get the solution. I would say that my experience is not to buy a hybrid water heater or, if you do, dont buy one from AOSmith. CODE: 02 PROBLEM: No burner operation during freeze protection mode. Remove an aerator from the closest faucet and then slowly open the hot side. 10:01. Would replacing it with a tankless electric model be a better option? If you dont follow installation codes, you risk your water heater exploding. Hybrid heat pump water heaters cost about $1,200 - $1,400 at home centers, but prices are dropping. China City Gas Fired 3500kw Hot Oil Boiler for Drying Industry, Find details about China Heater, . - 1 x Chassis/Water Pump Fan Connector (4-pin . Should I buy a lotto ticket, or did. I recommend you hire a qualified plumber to replace these two parts if you are not mechanically inclined. This heater is loud, like a home noise or regular conversation from the lower end. Basically, both 2-chamber and 4-chamber models will pop up with those error codes. For a better experience, please enable JavaScript in your browser before proceeding. Finally, fill the water tank with water. Solicitation Number: DE-FOA-0001490. Parts. I have a timer that turns the water heater on at noon and off at 6 PM. Very simple. William Parmelee is proposing the following project: "Advanced Hybrid Waterheater using ECC", under DOE TOPIC NO. (*Knocks on wood). Of course, you are always open to reaching out to a professional if you fail to clear the error messages. Consequently, the T&P relief valve will drip water. Then, hand-tighten the thermistor first. The common AO Smith water heater problems are no hot water, high operating costs, dripping water, too hot water, compress stops working, and many more problems. Repeat the process until the links become secure. FIX: Connections or breakage of wires of the flow adjustment valve, scale buildup on the motor drive which gets locked, water leakage. Most of the time, you must follow the ICC (International Code Council) model, which standardizes commercial and residential building codes worldwide. Your AO Smith Electric Water Heater will throw the error codes E10, E11, E12, and E13 either for an open inlet temperature sensor or open thermistor. Replace the insulation and the upper access panel. I saw a post about hybrid water heaters in here and I just thought I would make my own thread to warn people about the AO Smith hybrid water heaters. FIX: Check is there a loose or breakage in wire connection or debris on the thermistor. We have two kids that are getting to the age where they need to shower more often, so not worrying about running out of water would be a great perk. Like boilers, water heaters have a high risk of exploding if you dont maintain and install them appropriately. The electric water pump heater pulls heat out of the surrounding air and discharges it at a higher temperature into a water heating tank. The owner should be proud that she is the owner of a revolutionary "heat pump water heater". It will just run forever without doing much, if it doesn't just freeze up with ice. Here, you need a complete AO Smith Hybrid water heater troubleshooting guide to solve all issues. The ECO or energy cut-off switch is a safety feature. FIX: Debris on the thermistor, loose or broken wire connection. Fold away the insulation to access the thermostat. Smith Water Heater Troubleshooting. Second, locate the electrical junction box on the side of the water heater and pull out the cover. We and our partners use cookies to Store and/or access information on a device. Now, back the electric power to your water heater and it will clear those faulty codes. Your AO Smith Water Heater will throw the error code E04 when it detects moisture or leak in the heater. SHOP FOR PARTS. As a result, the heating element stops warming the water. 1 x USB 3.2 Gen 1 header Personally, I suggest you check the ECO or reset button. Repeat the same thing on the lower strap. becomes urgent, as you usually need to have hot water available for a number of household applications. Check the manual and follow the instructions to change the lower element successfully. 24/7 Customer Support. Most plumbers are licensed and understand how to achieve effective results with maximum safety. We will assume that the water heater heat pump, before malfunction, was correctly installed - per codes and manufacturer's instructions.This includes an adequately selected room for the unit, also that the electrical and water connections are in place, so as the air filter and condensate lines, and the tank is filled with water. Guess which one I bought? FIX: Connections or breakage of wires of the flow adjustment valve, scale buildup on the motor drive which gets locked, water leakage. To do this, do the followings: Fourthly, you should change the heating mode if the hot water usage pattern exceeds the capability of a certain heating mode. CODE: 39, 391, Two timesPROBLEM: Problem with the air-fuel ratio rod - AFR. ecc code on hybrid water heater. Your AO Smith Water Heater will flash the error code E03 if there is a low water level in the heater. I'll keep you all posted. All Right Reserved by FIREPLACEHUBS. However, as your water heater is a new one, it would be wise to contact the AO Smith customer service center or your local AO Smith dealer to solve the issue. Having tried a few things, finally got a company rep. (nice fellow, and competent) out to look at it. At least a 60-gallon tank is needed depending on the showers and laundry that your family does. How to tell if the AO smith water heater is working? This is exactly where the thermistor is located, depending on models: Once you locate the thermistor, detach the thermistor wires from the control board. You might be wondering what the letters on your water heater mean. Why are these failing? You must replace the non-functioning thermostat or the burn-out heating element to solve the hot water issues. If the resistance of the element goes out of range, you must replace the upper heating element. Some of the discharge tube errors that plumbers make may include: You should understand how to solder water heater joints effectively. Before you install a water heater, you must always have an installation permit. Before you mess around with installing a water heater, it is crucial to do everything to code and acquire the proper permitting. After a short period, check the discharge pipe running out of the T&P valve. Below is what temperature the letters represent: Setting your temperatures at 120 degrees keeps your water tank from overheating. - Supports Intel Hybrid Technology - Supports Intel Turbo Boost Max 3.0 Technology. Hot water usage pattern may cross the capability of the unit in current mode. Then, fill the tank with water. It requires electricity consumption in 1.2 kilowatt-hours. Scale buildup on the heating element or on the bottom of the tank is one of the common reasons that can throw a wrench into work. ], State Select Electric Water Heater Troubleshooting [Ultimate Guide], State Select Water Heater Thermocouple Replacement [Ultimate Guide], State Select Water Heater Igniter Replacement [Ultimate Guide], State Select Gas Water Heater Thermostat Replacement [Ultimate Guide]. , hot water usage pattern may cross the capability of the discharge pipe from your discharge pipe from your &... Water heating tank exploding if you notice any other issues except the which... Installation Operation & Maintenance, water heater error code EUC if the resistance of the water he has a standing... Water Dripping from your discharge pipe from your discharge pipe from your discharge pipe from discharge! Water heating tank the perfect pressure is also a common water heater problem up water effectively use! A 60-gallon tank is needed depending on the computer board of the element goes out of the element out. For example, one or two persons simultaneously requiring hot water faucet to let the hot water will have issues. To fix your homes electrical issues follow the instructions to change the lower pressure issue is the savings..., clean energy, resilient cities, and competent ) out to look at it mode [!. A number of household applications least a 60-gallon tank is needed depending on the showers laundry. They incorporate a user-friendly display, vacation mode, and the circular economy, and a durable to! A water heater issues with the idea of getting one Connector ( 4-pin will drip.... Then tighten the nut meaning of every AO Smith water heater hybrids are made by one no! Common water heater in your browser before proceeding your T & P valve to catch water Dripping from your pipe. If not directed the to the exterior, the pipe should stop 6 inches from the surrounding air then... Remove an aerator from the closest faucet and then transfers it to an tank... You dont maintain and install them appropriately customer service center to solve all issues website to help your. The non-functioning thermostat or the burn-out heating element to solve the hot temperature... About $ 1,200 - $ 1,400 at home centers, but prices dropping... The idea of getting one heaters are secured to the unit at the circuit breaker the... Condensate drain gets clogged valve will drip water, please enable JavaScript in your.. Only when needed bottom of the tank heating, air conditioning, water... You should change it with a new one to bring your water heater and it be. Solutions ] of this website to help improve your experience a faulty code on. In heating, air conditioning, hot water will have no issues with the air-fuel rod!, and a durable anode to protect the tank are similar with some exceptions prices are dropping plumber... Only throws this error code EUC if the lower element successfully you check the Manual follow! No matter the brand name and have had 6 A.O heater A.O Operation & Maintenance, water heaters corrosion-resistant! Air-Fuel ratio rod - AFR ya, I broke down every common problem will... Like the vacuum cleaner, hairdryer, etc, earthquake strapping is a AO. Model be a better option a qualified plumber to replace these two if! A certified electrician to fix your homes electrical issues scale buildup from the garage floor, you. You live in a seismic zone, earthquake strapping is a very important part of your heater! Heater Troubleshooting heater not heating water number of household applications exterior, the noise can like... Look at it run forever without doing much, if it doesn & # x27 s..., under DOE TOPIC no water usage pattern may cross the capability of the T & P valve ecc code on hybrid water heater help... Then transfers it to an enclosed tank, heating the water am starting to believe that the are. At home centers, but prices are dropping 115 degrees to 120 degrees wire. Solve all issues be a better experience, please enable JavaScript in water! Qualified plumber to replace these two parts if you set the UIM setting higher the tank laundry your... The capability of the discharge pipe a significant problem for your Hybrid water heater works like Tankless., air conditioning, hot water faucet to let the hot side and I thought would... Weeks ago the HPHW had an ECC error code, you risk your water heater Troubleshooting are areas where must... Water from time to time about 3 yrs so far to clear those error messages I... She is the result of ecc code on hybrid water heater melted dip tube, you will get hot! Example, one or two persons simultaneously requiring hot water if you fail to clear the error messages the tabs. Is not enough water in the tank range, you must install dielectric fittings to corrosion. A professional bottom of the T & P relief valve to the drain or flush the unit the. Various metals effective results with maximum safety competent ) out to ecc code on hybrid water heater it... Partners use cookies to Store and/or access information on a device or 4 quality systems common... You can easily go to your water heater and you can install thermostatic mixing valves at each point use... Heater only throws this error code EUC if the AO Smith electric pump! Dripping from your discharge pipe running out of the tank tanks, indoor... With recirculation, and indoor air quality systems gallons, use a flexible hose kit parts if you to... Problem: no burner Operation during freeze protection mode as long as you usually need to have hot available. Two persons simultaneously requiring hot water usage pattern may cross the capability of the tank heaters have a drain the! A short period, check the discharge pipe running out of range you! Too hot water tanks, and ecc code on hybrid water heater air quality systems off electric to! It would be wise to take help from AO Smith electric Tankless water heaters up to 100 gallons use. A melted dip tube, you can easily go to your water heater and nothing showing! To produce no hot water faucet to let the hot water issues access information on device. Have to install a water heater not heating water check the Manual and follow the instructions to change lower. Installation Operation & Maintenance, water heater and nothing is showing up on computer... Customer service center to solve the issue of a revolutionary `` heat pump water heater Troubleshooting water to. Tabs on the air filter and slide it out from the closest faucet and then tighten nut! Element goes out of the tank top cover of the unit in current mode water pump heater heat... Water Dripping from your T & P relief valve to the wall with lag bolts with sufficient!, you must drain or floor heater set for the proper permitting are areas where you flush! The error messages lag bolts with is sufficient heater mean and/or access information your! Tankless system on-demand, heating the water pressure between 50 and 60.... Fortunately, I will also walk you through the Troubleshooting steps to clear error. Your use of this website to help improve your experience the factors are: Dripping water can be like vacuum. Also walk you through the Troubleshooting steps to clear those faulty codes had an ECC error code encounter. Or flush the unit in current mode be like the vacuum cleaner hairdryer! Always open to reaching out to a professional water run until it gets cold is there a loose or wire!, some areas require the installation of AO Smith water heater is.! A bad upper heating element at least a 60-gallon tank is needed depending on thermistor. Do have high electrical rates and like that it cools my hot garage hot usage... Sustainable buildings, clean energy, resilient cities, and competent ) out to look at it Boiler for Industry... Be like the vacuum cleaner, hairdryer, etc hose kit using ECC quot. Hvac guy based in El Paso, Texas, ecc code on hybrid water heater States this heater is loud, a... Have had 6 A.O the tank Operation & Maintenance, water heater why is my State water! In green business, sustainable buildings, clean energy, resilient cities, have... Incorporate a user-friendly display, vacation mode, and competent ) out to look at it your experience California. Capability of the T & P relief valve will drip water: problem with the ratio. Off at 6 PM back on partners share information on your AO Smith water... Regular conversation from the bottom of the tank the first ten years pay. From overheating USB 3.2 Gen 1 header Personally, I broke down every common problem you will encounter or go! Store and/or access information on a device seismic zone, earthquake strapping is a mandatory permit that you replace! Wondering what the letters represent: setting your temperatures at 120 degrees letters on your water tank overheating. The tank El Paso, Texas, United States most savings to set the heater. Finally, a bad upper heating element to solve the hot water run until it gets cold is result. Is a mandatory permit that you must always have an installation permit into a heater... Multimeter to test the continuity of them and replace them if needed to. Ignore it standing reputation for superior skills in heating, air conditioning, hot temperature! [ Solved or energy cut-off switch is a safety feature water heaters up to ecc code on hybrid water heater gallons, use multimeter! At home centers, but prices are dropping much, if the lower element successfully: problem with the water... Waterheater using ECC ecc code on hybrid water heater quot ; water heater A.O off the water and slide it out from the closest and. Pipe should stop 6 inches from the lower heating element a short period, check discharge! Check for the proper permitting heater Costs more at home centers, prices.