So you would start by introducing the situation you faced and the task at hand. Keeping the big-picture in focus is paramount here. On the other hand, let's say your interviewing skills are not the problem. Someone who is career oriented takes advantage of every opportunity to stay ahead of the game and up to date with what is happening in their industry. Talk about what integrity means to you and how you have exercised integrity in your work and personal life. Interviews are not holistic measures. The interviewer wants assurances you have cultural competencies in the workplace by determining in what ways you've served in diverse environments. Communication that is muddied by stress related emotions has a higher likelihood of complicating an issue further. They're interested in learning your style of leadership and how you navigate challenges while motivating those on your team. So, assume the role you are to perform, even if it doesn't seem related to the role. Please, continue reading to learn about the CBSA recruitment process and improve your chances of being hired by . Make sure to communicate your answer as clearly and concisely as possible. Your annual salary will increase to $69,486 to $82,411 (FB-03). There are several components worth examining in this situation. Upon successful completion of the development program at an assigned port of entry, you will become a border services officer. It probably just means you need to grow your interview skills. This scenario will test your communication skills and your ability to speak non-defensively, objectifying the situation rather than singling out any one person. Share how you handle such setbacks and what you would do to avoid repeating them. These are good examples of integrity, and it's wonderful that you can observe this behavior and have the mindset to report it, so the dishonesty does not spread. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Learn more here. The clear advantage the role-play gives you is a real opportunity to show off your skills in real time rather than just talking about them. All interview questions are created by MockQuestions.com and are not official interview questions for any organization listed on MockQuestions.com. They'll observe your skill level and see how well it matches to how you've presented yourself on your resume, as well as throughout the interview so far. It's clear that you understand the values of the CBSA. We do not claim our questions will be asked in any interview you may have. Either way, ask as many clarifying questions as you can to ensure you are in full understanding of the expectations. These questions are hypothetical and therefore applicants do not require any prior knowledge of the CBSA. The heart of this question is determining your attitude towards motives and your position on the matter. I have dealt with uncomfortable situations like encountering a dead body, and I doubt I will find anything worse than that. I do recommend becoming a touch more specific. Consider sharing what actions you take to ensure professionalism is maintained at all times. Display that you're someone who sets a strong example and maintains a leadership mindset in everything you do. Sometimes it may be the case that you didnt do anything wrong but there was just someone else that stood out slightly more than you. For some, this can cause a person to burn out quickly at work, costing them their productivity. These are nice ways to support your colleagues, indeed. This scenario will test your communication skills and your ability to speak non-defensively, while objectifying the situation rather. It's our responsibility to uphold the integrity and vows of the CBSA. The medical requirements outlined by CBSA focus on a variety of areas, including vision, hearing, physical ability to undergo the 'use of force' training, and a psychological assessment evaluating their ability to deal with stress. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. For obvious reasons, the CBSA is looking to recruit applicants who have a clean drug history. I was on academic suspension but while that period i was studying in bcit as a part timer. They will take the information you share and view it as a predictor of what to expect from your performance in the future. I have a lot of experience working in hospitality and catering to the needs, emotions, and expectations of people. Assure the interviewer that you understand the importance of keeping your focus in the workplace and the preventative measures you take to ensure a grounded work/life balance. Offer how this would personally impact you, that of learning your work quality did not meet your expectations. CBSA has clear statements when it comes to the ways they embrace diversity in the workplace and communities. They take on major tasks and are regarded as professionals which is something I aspire to. It goes on to say that respect 'is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness, and transparency. This question aims to reveal how resourceful you are, whether you are capable of outside-of-the-box thinking, and if you adhere to the chain of command. I always try to practice leadership, not only in my work life but my personal life, as well. This concern is accentuated in high-pressure environments, such as customs and border protection. Perhaps you could tell a brief story of a time when you changed a situation through your use of empathy. Make sure your communication skills are really showcased here. Medical exam 8. So the goal here is to make efforts to work well with this person and to adapt your communication style to theirs for the sake of the functionality of the team. It's my nature to never indulge in those activities because of my religion and personal ethics. When I came to realize that people in my social circle were engaged in any such activity, I immediately ceased all contact. "I maintain my cool and do not easily lose my temper. Detail why this is the ideal next stage of your career. We have a guide on how to answer 'Why should we hire you?' When you have your pre-employment physical, the doctor typically takes a brief medical history, conducts a basic physical exam, measures blood pressure, conducts lab work, possibly a drug test and sends you on your way. Not until you are in that leadership position will the ultimate responsibility be on your shoulders. It will test your problem-solving skills, and your ability to discern the facts surrounding this emotionally charged situation, your self-control and composure, which will speak to your emotional intelligence and your ability to govern your own emotions. Very positive response! You will also be scored on how well you interact with the actors, especially on the level of the respect and sensitivity you exhibit concerning race and diversity. Be as gracious as possible when receiving your feedback, constructive or negative. I learned that it was founded in 2003. You'll want to come across as decisive, while addressing the medical requirements of this individual. Recently, I(set the stage for a story of a time when you witnessed a screening officer steal from a passenger). If you have an example of a time when your calm presence stood out from others, relay this brief story. Emotional intelligence is defined by one's ability to be fully self aware while controlling one's own emotions rather than letting their emotions influence their conduct. Therefore, any date prior to 2019 might not be accurate. (RESULT) As a result of my observation and honesty(tell the interviewer the positive result of your actions). Your interviewer will evaluate your analytical thinking, and how able you are to recognize your growth opportunities. I don't like to lie and backbite others, and I don't steal or put others down. At the end of the role play, they will probably offer you feedback on your performance. Lastly, it will test how consistent you are in your responses, your approach, and your overall handling of the situation. If you want to ace your upcoming interview, practice with our topical-based interview question sets. On their website, CBSA partly defines their core value of respects as meaning, 'treating all people with respect, dignity, and fairness.' Describe your system approach, as well as how you adapt your work style to the needs of your team and the tools you have on hand. "I keep myself emotionally resilient, and I adapt to stressful situations easily because I'm often in mentally demanding environments. Anything that can be attributed to your growth. It is essential to express that there are zero sticking points for you when it comes to upholding these ethical standards. You sound like a mindful individual whose character aligns well with the expectations of the CBSA. 22.02.2021 - DBSA's Executive of Origination and Client Coverage, Mohan Vivekanandan joins Alishia Seckam for a discussion on economic stimulus strategies, . Exhibit passion and enthusiasm to compete for this career opportunity. Detail your understanding of the impact this individual's unethical conduct has on the rest of the team. Exhibit a full comprehension of their expectations. "My objective is to follow the code of conduct thoroughly. Other times, an implementing an imperfect policy is the best solution available. Being dismissive, absent, or distracted during an interview is one of the main reasons you are failing your interviews. Think about many of the questions you've been asked in this set. Often, the work environment of a CBSA agent can be challenging, intense, stressful, and occasionally uncomfortable. It will evaluate your ability to develop yourself, your skills, and whether you easily identify your growth opportunities and hold yourself accountable for your actions. Discuss your work ethic and standard for checking your work. You'll be interacting with an actor in the role opposite you, and it is their job to make it tricky for you to navigate. Try to strike a balance, regardless of whether your personality type leans more towards solitary introverted tasks or extroverted group projects. I won't let stress from work-life interfere with my personal life or vice versa. They'll likely have presented the role to you in advance, giving you anywhere from a day to 5-10 minutes to prepare. Harry: The Interview was widely expected to be a record-breaking program in terms of audience numbers. When this is the case, that team member is creating more work for those around them rather than focussing on developing their own skills. "The division that interests me the most would be air, just from my experience working at the airport. I have only puffed a cigarette once and found it disgusting. Others will be more complicated and intensive and could potentially last a long time. "As a CBSAofficer I'm held to a higher degree of professionalism, and I will respond in a professional way. Hence, these were not hard decisions to make.". 9. It will test your flexibility and your adaptability, and if you adjust your approach and your communication style, which also will help in your diplomacy and negotiation in the situation. A role play interview questions involves a participative scenario where your skills and responses are tested in the present, in real time. Within these values lie the identity and the expectations of the CBSA. It's a large presence, indeed! Let me know if you'd like further clarification :). Speak with confidence while making eye contact. Your response to this question may vary depending on the role which you are interviewing for. (SITUATION) As a screening officer, I often see that it is easy to steal items left by passengers. Being in tune with the state and well being of your team is a hallmark of a good manager. Second language evaluation 6. Lastly, it will test your ability to identify the client's needs, from their need to feel heard, validated, empathized with, and assured their concerns are going to be addressed in a manner that exceeds their expectations. We play an important part because we admit people into the country, so it's our responsibility to properly screen them. In an interview, you are your most influential advocate, so be prepared to advertise your merits with measured confidence and humility. It will evaluate your composure, your communication skills, and your problem-solving skills. Canada Border Services Agency wants assurance you are genuinely interested in working with them, and not just playing the numbers game of trying to land any old job. . Answer dates might appear two to three weeks before they were published. Firearms safety courses4. Please describe one tough situation you found yourself in with a co-worker or manager and how you handled that particular situation. I deal with the same kind of volatile situations that you encounter at the CBSA. It will evaluate your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. You sound confident and ready to meet these expectations :). The answers are feeling a touch repetitive, and one way to combat this is by weaving memorable stories and examples into your responses. A fellow team member's work is not meeting expectations. I know that I possess your core value of integrity because I do what is right, no matter the alternatives. This will require you to put your communication skills to the test, while displaying empathy, interactive communication, and making sure the client's needs are met. Lastly, depending on how you evaluate a job well done, they'll gain an understanding of your standard and what success looks like to you. CBSA: PASSED INTERVIEW, FAILED MMPI-2 Postby Mmcbsa Mon Jul 14, 2014 11:14 pm Hello fellow CBSA hopefuls, Hope everyone is doing well! If you are not aware of the overall activities of the CBSA, they provide some stats on their website. In answer to. Take full advantage of any time they give you. You've had unique exposure to the activities of the CBSA via your officer positions within the airport. A company often goes through many growing pains before finding what works best procedurally. Research the role and get in character. Express you have a genuine interest or are open to learning more languages. "After reading over the code of conduct, there are a variety of integrity and acts of misconduct that are deemed impermissible and include disclosure of official information, misuse of government property, and anything illegal relating to the criminal code or the CBSA Act. "A pandemic is a global disease such as SARS or COVID-19. The competencies you'll be evaluated on are; developing self, flexibility, problem solving, meeting client needs, communication, teamwork, and self-control and composure. The potential deportee receives a letter from CBSA requesting that he or she attend an "interview" at a local Canada Immigration Enforcement office (in Toronto this is known as the Greater Toronto Enforcement Centre or GTEC). The aim of the psychological assessments is to ensure that you . Most people have had a misstep of some sort in their life. The expectations are very similar to those required of members of the military and as such, I have been abiding by a similar code of conduct. Hindu priests allowed to avoid female border guards. "No, I have never possessed or used drugs or alcohol. Provide tangible examples rather than generalizations. Throughout your application, you'll need to demonstrate the characteristics and traits they're looking for in a CBSA employee. Approach this like you would a sales pitch or a credibility statement. Officer trainee entrance exam (OTEE) 2. It will test your communication skills and your integrity by evaluating your approach. Walk your interviewer through the steps you'd take to de-escalate the situation. Examples of defensive responses where the spin only draws more attention to the failure: "It didn't set us back that much, but many people overreacted.". The agency is scouting for a significant range of talent when it comes to the security professionals and agents they are bringing on board. My interview invite clearly stated that a valid Canadian citizenship document (Canadian birth certificate or Canadian passport) is required. It will also test your ability to develop yourself, your skills, and whether you easily identify growth opportunities, are willing to step outside of your comfort zone, and are quick to hold yourself accountable for the actions you took, or the actions you promised to take, while staying true to your word and your integrity. Every day as a police officer can present situations that can be emotionally . Before your interview, take the time to review their information on the CBSA government website, especially their Respect core value statement and their code of conduct for available information on diversity and inclusion. "I have taken time to learn about trade laws since I expressed my interest in becoming a CBSA officer. This scenario will test and score you on your sense of teamwork, how you motivate or inspire others, and how you foster a stronger team environment and collaborative mentality. You didn't make it about THEM. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. These candidates must be medically and physically capable of performing the duties of the position. Our country is one of the most diverse places in the world, so adapting to this setting won't be an issue for me. This answer is a good example of weaving in details of your unique experiences to set yourself apart from other candidates. I pose a situational question in the future tense, to see how you would respond to a hypothetical situation you may not have encountered yet. This will inform them of your work ethic and professionalism. 43% of hiring managers have stated that when they have researched candidates on social media they have found material which has caused them to reject them. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. The CBSA frequently uses customer service based scenarios for their role-playing. "I will adapt to it both on and off the job. The distinction is that behavioral questions focus on how you handled yourself in the past, and your previous behavior is used as a predictor of how you'll perform in the future. Real CBSA exam questions with answers. For instance, when traveling, I immerse myself in the community or culture as much as possible.' Structured Interview Due to the strenuous nature of the Customs and Border Protection Officer position, you must take and pass a structured interview (SI) in which you need to demonstrate that you possess the abilities and other characteristics important to Customs and Border Protection Officer positions. ", It sounds as though you have a strong handle on CBSA expectations related to conduct. As a screening officer, it is easy to steal items left by passengers, and if you're smart you can get away with it. Consider this when formulating your approach to this situational question. Take notes on the relevant information which will guide you on how to respond and react. The real trick to mastering a role-play interview question is to imagine yourself as having gotten hired and performing in the role. "I completed the Police Foundations course (through?). This is where the STAR framework will come in very handy. This leads to tranquility and allows me to handle stressful situations.". For instance, you could tell a brief story of a time when you took the lead on the job, even when it was not an expectation of your role. CBSA applicants (depending on the role for which you are applying) must pass strictly enforced medical testing. You should absolutely avoid looking at your phone or the clock on the wall. Canada Border Services Agency includes 'integrity' in its core values. The competencies you'll be evaluated on with situational questions are;Analytical thinking, dealing with difficult situations, decisiveness, effective interactive communication, judgement, personal integrity, and your values and ethics. Good start! Do you have any measurable actions that you could include for the interviewer? The CBSA currently has 117 land borders crossing and a presence in 13 international airports.". A common mistake for an employee to make is to assume why a policy is in place before asking clarifying questions. Failing a technical interview categorically does not mean you're a bad engineer. By that time, the candidate had already passed through most of the steps in this lengthy hiring process - the written exam, the oral board interview, the background investigation, agility test, medical examination, and even a polygraph (which is required by . Rather, focus on the interview and the questions being asked . I understand that CBSA is looking to create a diverse, inclusive, and engaged workforce where diversity is fostered and valued. This is a medical screening, designed to assess if you meet the minimal physical requirements for work as a police officer . It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings, which will speak to your emotional intelligence and your ability to empathize and not internalize the emotional state of others. If you've never involved yourself with illegal substances, state that with conviction, and that any associated behavior is against your values, morals, and nature. Additionally, it is worth examining why you believed strongly in your recommendation.So, what fueled your strong belief of this idea, and what were the reasons for it being shot down? Teamwork fosters camaraderie. Avoid offering specific examples, since this is a situation question dealing with a hypothetical 'what if', rather than a 'tell me about a time when' behavioral question. Whenever possible, I recommend adding a qualifying statement at the end of your response. They are on the same team as you and your team leader. This includes you. This includes reviewing the relevant history behind the agency. So, before disagreeing with your supervisor, you should have a full understanding and appreciation of the tactics they employ to address a 'problem'. Well done. I also have a keen interest in law enforcement, so it is something I will enjoy doing.". The values of integrity and responsibility are also the same. Today, I can attend this interview with CBSA knowing full well that I earned this interview through hard work and acts of total integrity. Situational questions pose hypothetical situations you may face in the future, with a 'what would you do' response. I align with the values and ethics of the CBSA, and I hope to have a lengthy career and even retire as a CBSA officer. Rate your skills in each language as beginner, conversational, or fluent. You are already skilled linguistically, and Urdu and Punjabi will be highly beneficial as a CBSA agent. It will also serve as an indicator of your EQ and your interpersonal skill level. It will test your problem-solving skills, and your ability to discern facts from opinions or misunderstandings. Interview, practice with our topical-based interview question sets mentally demanding environments your on... Strong handle on CBSA expectations related to the role which you are failing your interviews at CBSA! Faced and the task at hand the impact this individual detail why this is a medical screening, designed assess... Canada border services officer your application, you will become a border services agency 'integrity..., when traveling, I have never possessed or used drugs or.. 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