Resolution. If several users have authentication problems, it is possible someone changed authentication policy or user group memberships. Under normal circumstances, you should see a new attack log entry in the Attack Log widget of the system dashboard. FORTINET-FORTIGATE-MIB:fortinet.fnFortiGateMib.fgLog.fgLogDevices . If routing exists but authentication still fails, you can verify correct vendor-specific attributes and other protocol-specific fields by running a packet trace (see Packet capture). Server-side, you must also verify that your web server supports enough cipher suites that all required clients can connect. For assistance, contact Fortinet Customer Service: 3. Hello, set remote-ip 10.254..1/24. 06:50 PM By default, traceroute uses UDP with destination ports numbered from 33434 to 33534. Site Maintenance- Friday, January 20, 2023 02:00 UTC (Thursday Jan 19 9PM Were bringing advertisements for technology courses to Stack Overflow, Python UDP socket. Menu. You should see a prompt like this: If not, or if the login prompt is interrupted by error messages, restore the OS software (see Restoring firmware (clean install)). To determine this, enter: to display the count, capacity, RAID status/level, partition numbers, and read-write/read-only mount status. Created on 1. 3. If the computer can reach the destination via ICMP, output similar to the following appears: PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data. If the routing table is full and a new route must be added, the oldest, least-used route is deleted to make room. USB auto-install new firmware and factory-reset. If the routing test fails, continue to the next step. 5. As seen in my reply to the comment above I did that recently, and got ''Address family not supported by protocol'. To learn more, see our tips on writing great answers. Created on Edited on we have FortiGate 100E (V6.0.10) with two type of internet connection. Anonymous. If FortiWeb has been storing data but has suddenly stopped, first verify that FortiWeb has not used all of its local storage capacity by entering this CLI command: to display disk usage for all mounted file systems, such as: Filesystem 1k-blocks Used Available Use% Mounted on, /dev/ram0 61973 31207 30766 50% /, none 262144 736 261408 0% /tmp, none 262144 0 262144 0% /dev/shm, /dev/sdb2 38733 25119 11614 68% /data, /dev/sda1 153785572 187068 145783964 0% /var/log, /dev/sdb3 836612 16584 777528 2% /home. Or: dpinger WANGW x.x.x.x: sendto error: 55. The routing table is where the FortiWeb appliance caches recently used routes. l When no spillover occurs: Member(1): interface: port13, gateway: 10.100.1.1 2004:10:100:1::1, priority: 0, weight: 255, Egress-spillover-threshold: 400kbit/s, ingress-spillover-threshold: 300kbit/s Egress-overbps=0, ingress-overbps=0, Member(2): interface: port15, gateway: 10.100.1.5 2004:10:100:1::5, priority: 0, weight: 254. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. 5. TOS(0x0/0x0), Protocol(0: 1->65535), Mode(priority), link-cost-factor(latency), linkcost-threshold(10), health-check(ping) Members: 1: Seq_num(2), alive, latency: 0.011, selected. The report continues to refresh and display in the CLI until you press q (quit). You can save time and effort during the troubleshooting process by checking if other FortiWeb administrators experienced a similar problem before. A few comments 1) don't cast the return value of malloc() et.al. Timestamp: Fri Apr 12 11:09:28 2019, vdom root, health-check ping, interface: R150, status: up, latency: 0.015, jitter: 0.003, packet loss: 15.000%. Test traffic movement in both directions: from the client to the server, and the server to the client. If a user is legitimately having an authentication policy, you need to find out where the problem lies. Created on Yurihttps://yurisk.info/blog: All things Fortinet, no ads. If restoring the firmware does not solve the problem, there could be a data or boot disk issue. This would be the implicit-deny rule which is always at the bottom and blocks any network traffic that did not fit into one of the previous rules. 02:15 AM, Created on What is a Chief Information Security Officer? Technical Tip: HA Reserved Management Interface's Technical Tip: HA Reserved Management Interface's hidden VDOM (vsys_hamgmt VDOM). 1. It was working for 3 days well and now having both interfaces active all navigation falls, publication (virtualip) I have to turn off the wan2 and at least it resets with 1 interface. 01-07-2021 2) don't use exit (-1) 3) print diagnostic output to stderr, not stdout. Fortinet GURU is not owned by or affiliated with, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Tumblr (Opens in new window), Click to share on Reddit (Opens in new window). However, you can use the following command to enable IP-based forwarding (routing): {| }, To enable ping and traceroute responses from FortiWeb, To ping a device from a Microsoft Windows computer, To ping a device from a Linux or Mac OS X computer, Configuring virtual servers on your FortiWeb, Defining your proxies, clients, & X-headers, Supported features in each operation mode, Supported cipher suites & protocol versions, To connect to the CLI using a local console connection, In networks using features such as asymmetric, Connectivity via ICMP only proves that a route exists. Next, sniff on the interface connecting to FortiGate for packets send to server. 4 * * * Request timed out. If your network utilizes secure connections (HTTPS) and there is no traffic flow, is there a problem with your certificate? During the check, FortiWeb will describe any problems that it finds, and the results of disk recovery attempts, such as: ext2fs_check_if_mount: Cant detect if filesystem is mounted due to missing mtab file while determining where /dev/sda1 is mounted. data-size Integer value to specify datagram size in bytes. Also see if there is a specific route for destination 192.168.1.15 in the routing table. Can I change which outlet on a circuit has the GFCI reset switch? You should still perform some basic software tests to ensure complete connectivity. 100% packet loss and Destination Host Unreachable indicates that the host is not reachable. 07-02-2021 Save my name, email, and website in this browser for the next time I comment. Groups are part of authentication policies. The path to the ping executable varies by distribution, but may be /bin/ping. 07-09-2021 In this example R150 changes to not meet SLA: When load-balance mode service rules SLA qualified member changes. Once connected, power cycle the appliance and observe the FortiWebs output to your terminal emulator. If you have previously registered the appliance to associate it with your Fortinet Technical Support account, you can also retrieve it from the web site. Table of Contents. (If you have copied it, in PuTTY, you can right-click to quickly paste it, instead of typing it in. The serial number is case sensitive. FGT (vdom) # edit root. 2. You can either: 1. You can also enable an interface in CLI, for example: If any of these checks solve the problem, it was a hardware connection issue. we have FortiGate 100E (V6.0.10) with two type of internet connection. 2) don't use exit(-1) 3) print diagnostic output to stderr, not stdout. 100% packet loss and Timeout indicates that the host is not reachable. Typically a value of <1ms indicates a local router. Ensure that the virtual machines are . IPv6 for Linux is checked manually on an irregular base. Introduction Before you begin Overview 02:15 AM, Created on If this is unusual, no action may be required, unless you are being subject to a DoS attack. 01-07-2021 Created on we have FortiGate 100E (V6.0.10) with two type of internet connection. It was working for 3 days well and now having both interfaces active all navigation falls, publication (virtualip) I have to turn off the wan2 and at least it resets with 1 interface. Member(2): interface: port15, gateway: 10.100.1.5 2004:10:100:1::5, priority: 0, weight: 0 l When SD-WAN load-balance mode is weight-based. Stop forwarding traffic. What does and doesn't count as "mitigating" a time oracle's curse? If the connection cannot be established, verify that the browser supports one of the key exchanges, encryption algorithms, and authentication (hashes) offered by FortiWeb. l When SD-WAN load-balance mode is source-ip-based/source-dest-ip-based. 01-07-2021 If the packet trace shows that packets are arriving at your FortiWeb appliances interfaces but no HTTP/HTTPS packets egress, check that: If the packet is accepted by the policy but appears to be dropped during processing, see Debugging the packet processing flow. 03:27 AM. FortiGate1 # execute ping-options interface port3, FortiGate1 # execute ping 10.10.10.1PING 10.10.10.1 (10.10.10.1): 56 data bytessendto failedsendto failedsendto failedsendto failedsendto failed--- 10.10.10.1 ping statistics ---5 packets transmitted, 0 packets received, 100% packet loss, FortiGate2 # execute ping 10.10.10.1PING 10.10.10.1 (10.10.10.1): 56 data bytes, --- 10.10.10.1 ping statistics ---5 packets transmitted, 0 packets received, 100% packet loss, FortiGate1 # get router info routing-table detailsCodes: K - kernel, C - connected, S - static, R - RIP, B - BGPO - OSPF, IA - OSPF inter areaN1 - OSPF NSSA external type 1, N2 - OSPF NSSA external type 2E1 - OSPF external type 1, E2 - OSPF external type 2i - IS-IS, L1 - IS-IS level-1, L2 - IS-IS level-2, ia - IS-IS inter area* - candidate default, Routing table for VRF=0S* 0.0.0.0/0 [5/0] via 192.168.0.1, port1C 192.168.0.0/24 is directly connected, port1. You may notice that you cannot connect at all. If the hardware connections are correct and the appliance is powered on but you cannot connect using the CLI or web UI, you may be experiencing bootup problems. It should include all locations where that person is allowed to log in, such as your office, but should not be too broad. 01-07-2021 Click the Start (Windows logo) menu to open it. 5 packets transmitted, 0 received, 100% packet loss, time 5999ms. Created on The TTL setting may result in routers or firewalls along the route timing out due to high latency. Route: (10.100.1.2->10.100.2.22 ping-up). when i am going to ping any addresses from wan1 interface it is pinging, but if i ping from wan2 interface it is "sendto failed" error why , please assist me to solve this issue. Learn how your comment data is processed. If that command does not list the data disks file system, FortiWeb did not successfully mount it. If there is no traffic flowing from the FortiWeb appliance, it may be a hardware problem. If FortiWeb cannot locally store any data such as logs, reports, and web site backups for anti-defacement, it might have a damaged or corrupted hard disk. policy in FG1 . The handshake is between the client and the web server. 4. Created on If the status is down (down arrow on red circle), click Bring Up next to it in the Status column. Hello, Start forwarding traffic. Ensure there are connection lights for the network cables on the appliance. After receiving this diagnos I easily solved the problem. If the configuration appears correct, but no network connections are successful, first try restoring the firmware to rule out corrupted data that could be causing problems (see Restoring firmware (clean install)). To display network interface addresses and subnets, enter the CLI command: To display all recently-used routes with their priorities, enter the CLI command: You may need to verify that the physical cabling is reliable and not loose or broken, that there are no IP address or MAC address conflicts or blacklisting, misconfigured DNS records, and otherwise rule out problems at the physical, network, and transport layer. On some FortiGate units, such as the FortiGate 94D, you cannot ping over the IPsec tunnel without first setting a source-IP. Check within your organization. 02:36 AM, i am having the same issue i have changed my wan public ip address as ISP requested to 91.X.X.X and when pinging 8.8.8.8 i am receiving sendto failed error also no internet connection .. when reverting back to the old IP 194.X.X.X every thing is working and internet is back and able to ping 8.8.8.8. any clue what to do and how to solve that? df-bit Set DF bit in IP header <yes | no>. 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Circuit has the GFCI reset switch name, email, and read-write/read-only mount status ports! Traffic flow, is there a problem with your certificate fortigate sendto failed uses UDP with ports... 'S curse not stdout FortiGate 94D, you need to find out where the FortiWeb appliance caches recently routes... Units, such as the FortiGate 94D, you must also verify that your web supports... To server more, see our tips on writing great answers is possible someone changed authentication policy user. After receiving this diagnos I easily solved the problem, there could be a data boot! 5 packets transmitted, 0 received, 100 % packet loss and Timeout indicates the! Inc ; user contributions licensed under CC BY-SA setting a source-IP default, traceroute uses UDP with ports... The handshake is between the fortigate sendto failed Set DF bit in IP header & lt yes. Display in the CLI until you press q ( quit ): dpinger WANGW x.x.x.x sendto... See our tips on writing great answers does n't count as `` mitigating '' a time oracle curse...