We stayed at St Minver Cornwall, Entertainment was on a TV bingo was a total rip off!! Small plug in radiator left in lounge which didn't help much as 3 bedrooms! Access Owners Connected and discover ownership benefits. No Wifi at all around the site or in caravans. Of course, I had originally booked a stay at a different Parkdean resort on the Isle of Wight for my family and my mother, where we would have been staying in a tent. Its just to help us improve your online experience. { Hi Jamie,Thank you for taking the time to submit your feedback.Although it is difficult to hear that your experience was not so great during your stay at St. Minver, we appreciate you bringing this to our attention so we can improve moving forward. This company is a joke. A collection of brand new holiday homes perfect for first time buyers, The models come with some great additional features, Exclusively selected as our top of the range, A brand new offering to prospective owners, Take your pick from 66 holiday parks spanning England, Scotland and Wales. We offer pet-friendly accommodation at 66 of our holiday parks. No. Nice firm to holiday with but don't bother with the website. Do you have an issue or had a bad experience with Parkdean Resorts? Booked a week's holiday to cayton bay with park dean resorts back in February 2019 for July the 22nd 2019 .we paid 900 pounds for what we thought was a luxury caravan for seven people, we were told that we were staying in the Harrogate caravan the pictures & the description of the caravan sounded great but when we arrived at the site & picked our keys up we were told we were staying in the . There was a dirty towel on the sofa. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Were always delighted to hear great feedback and are thrilled that the reviews of our award-winning parks are overwhelmingly positive. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. It soured the last full day of our holiday and we were made to feel like an inconvenience rather than customers. Southampton, United Kingdom. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Very disspointed. You can request to update your details, change your password, and update your communication preferences to make sure we can get in touch. Our amazing Owners community at a glance. We had these before and had no issues. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Firstly When I called to change my booking from Bideford bay to Lake District I was told that that white cross bay would be most suitable for my 3year old granddaughter. ^CJ. Family Bathroom had Black mould, cracked wall tiles, Cracked Bath panel that was in their own words "Dangerous " as it could cause an injury. Also in you Coronavirus Advice section it states: ACA / ACCA / ACMA / CIMA / PQ / QBE. !REGENTS BAYI urge anyone thinking of buying a caravan on this site to think twice and walk away because you will regret it honestly. We ask for the opportunity to put things right during your stay. [7] Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. 2023 Trustpilot A/S. Stay from 26/7/21 to 30/7/21. This includes selling the caravan to a trader to remove from the. Our guests comments are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. The caravan obviously hadn't been cleaned we have photo proof of this there were maintenance issues. After settling in to our lodge which we found very nice, we decided to go for our evening meal. owners hell!!! Click here to get notifications about new complaints of Parkdean Resorts (formerly Park Resorts). In February I booked a holiday with Parkdean Resorts booking number 7953372, I paid most of the funds due leaving just 51.73 to pay. I hope that whoever has stolen our jackets is pleased with themselves, because honest staff or holiday makers would surely have handed them in, rather than robbing pensioners. We are really reluctant to use Parkdean again which is a real shame. We are delighted to hear that you had an enjoyable experience with us at Southview Holiday Park. It looks like my cancellation was done unfairly and I should receive a refund. Thank you Manor Park keep up the good work. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. From on-park discounts and exclusive owners benefits, there's no better time to purchase your own holiday home! With a wide range of holiday parks across the UK to choose from, our easy to find customer reviews are a great way to narrow down your search not to mention the great hints and tips youll find on what to do and see during your stay. All rights reserved. If you have any queries please email [protected]@parkdean-resorts.com where a Customer Service Advisor will be happy to help or to see our full terms and conditions click here. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. Joe Burgoyne. You will be able to unsubscribe at any time. I should be given another weekend that it's safer to travel. Thankyou, Desired outcome: Unfortunately this is not what we got. Share your photos and videos with others to prove the truth of your words. [protected]@gmail.com. Claire Thrower Find out how we combat fake reviews. You will find invoices, monthly statements, park updates, newsletters and more within your Owners Connected inbox. Caravan - Pardean Resort Vauxhall Holiday Park, Read full review of Parkdean Resorts (formerly Park Resorts). At the time, Parkdean said advance bookings were at "record levels" and that it was recruiting over 7,000 seasonal workers. Apparently they can allocate you any caravan they like even if you paid more for a larger van. Haven Quay West. There were no cooking utensils fit for purpose, the sharpest knife in the drawer struggled to cut grapes for my youngest. Hi Michelle,Wow, 5 out of 5!We are thrilled to see that you have been visiting Tummel Valley over the past 4 years, this does mean so much to us and our dedicated team.We look forward to welcoming you back on-park for another wonderful experience. Authentic, expressive discussions make groups great, but may also be sensitive and private. Assist group reporting and statutory accounting. Unable to purchase t/roll as none provided. The pots in the drawer were all filthy and clearly hadn't been cleaned since their last use. ^CJ, As an owner you expect a level of service to suit the cost of our purchase and yearly fees. No cars use the surrounding area around the home, unless residing there, so its safe for children to play outside. In your Terms and Conditions in regards to cancellations, it clearly states: Healthy debates are natural, but kindness is required. Therefore, I request you to revise your decision immediately and pay me back what it was supposed to be paid, which is about 200, after deducting the deposit and an admin fee if you want. I spoke to the customer relations team on site and they gave me their complains email address. Continue shopping . It's very unfortunate and disappointing that when we paid extra for the luxuries of a lodge holiday, we encountered all these problems and inadequacies. Our guests' comments are very important to us, as they help us to continually make improvements so that our offerings are the best they can be. I am writing to you to make a complaint and express how disappointed and defrauded I feel because of your action in regards to my holiday cancellation. Please let us know what you would like to discuss. There are several of us staying in regent bay for years but they are threatening to evict us as we have no permanent residence as we all live with parents/ relatives/our children and because of this we are going to be evicted.. we are on the electoral register and provide an address where we stay but cannot produce a council tax bill of course as we stay with family they have these on driving licenses bill but they are threatening to throw us all off many of us are pensioners so not sure where we stand !?!? View details and apply for this sous chef job in Gristhorpe, Filey (YO14) with Parkdean Resorts on Caterer.com. We hope you have an amazing Christmas and New Year. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We do hope this will not deter you from visiting us again in the future, as we are confident you would have a better experience.^CJ. 1 Be kind and courteous We're all in this together to create a welcoming environment. Its just to help us improve your online experience. We kindly ask that you share your concerns with our Digitial Communications Team along with the details relating to your account so the correct team can investigate this further. They refused to ask the people in the caravan if they could have a look whilst they were there and said we had to wait until the 28th when they had left. [protected]@parkdean-resorts.com With reference to the above booking, please be advised your holiday has now been cancelled with no refund due. Claim it and get a lot of features. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is very frustrating that they don't care about the safety of their guests. It's a robbery and a rip off. ", Security - Security Assistant - 11.50 PER HOUR - SE1 Parkdean Resorts West Bay DT6 11.50 an hour 10 hour shift + 1 Extremely The low-stress way to find your next Parkdean job opportunity is on SimplyHired. We went to the on-site bar and when we were ordering our food, the bar manager, Connor, came over to see us. As you see the cancellation was made four months before my holiday was due, so I was expecting to get a full refund, minus the deposit and an administration fee.The customer adviser however, told me that I will receive 50% of that amount, which was weird, but still acceptable, although I don't know how can you act against your own cancellation policy. By highlighting . We kindly ask that you follow our complaints procedure and send a summary of your experience along with your booking reference number to the following email address so our Customer Relations Department can investigate this further:customer.relations@parkdean-resorts.com We do hope that your experience does not deter you from re-visiting one of our 66-holiday parks again in the near future.^CJ. Well use your contact details for legitimate business purposes to tell you about our latest holiday home offers, products and services. We use dedicated people and clever technology to safeguard our platform. Contacting the reception team as soon as an issue arises gives us the chance to put things right as quickly as possible - so you can get back to what matters most - enjoying your holiday! We were directed to our lodge of 6 Medina Rise at 12.30pm and told that if the green dot was on the outside, it was clear and ready. Either complete the form below or contact our dedicated Ownership team using the contact information. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. I did discuss with reception our other booking at Nodes Point and I did ask if anything could be done about a refund for this. Emails found on company website heretohelp@parkdean-resorts.com 100% Support 0 0 Emails found on 3rd party websites Thanks to the World Wide Web, there are countless third party websites where you can read reviews from our guests, including TripAdvisor, Google and Facebook. We ordered 3 mega breakfast 2 regular breakfast and a mini breakfast. A new and easy way to take care of your holiday home online. Our dedicated Ownership team can help with any questions. They are the worst management company I have ever come across. Just so you know, we use cookies to analyse our traffic. You have taken over 200 of me and did not refund me even a penny back. We recently managed to sell it for only 15,000 They were absolutely no help whatsoever in the sale. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET. Money Claims Online can help you seek more compensation. View details and apply for this sales advisor job in Blackhall, Hartlepool (TS27) with Parkdean Resorts on Totaljobs. Impossible to get to a way to contact them via their website. Because I was cancelling far before 70 days before my holiday was due, I was expecting to get a refund; 50% of what I paid is high for an administration fee, but I was even more shocked when I received an email from you telling me that my holiday was cancelled with NO REFUND DUE ! Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. The accommodation was acceptable for us. Registered Office: Spectrum Building 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. File your complaint through our hassle-free complaint form to maximize the chance of resolving it. Response from Parkdean Resorts, Owner at Parkdean Resorts Kessingland Beach Holiday Park. I think it's disgusting as we paid for a better grade of caravan and not a sun holiday 1386 is a lot of money, Desired outcome: Parkdean Resorts jobs in Itchen, City of Southampton Filter. More than 70 Days - Full standard deposit (if you have paid a discounted deposit you will also need to pay an amount up to the standard deposit) plus administration fee Take your pick from holiday homes on over 55 holiday parks with Parkdean Resorts. Parkdean Resorts UK Limited is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. ^CJ. We still found food in cupboards and in the freezer, rubbish under the beds and unemptied bins. Never reply to emails to customer resolution team. Various companies within Parkdean Resorts group are authorised and regulated by the Financial Conduct Authority for consumer credit broking and general insurance distribution activities. You can contact our helpful Customer Support Team who will aim to resolve any issues within 48 hours. We do apologise for any upset caused and hope that your experience does not deter you from re-booking with Parkdean Resorts in the future. The entrance to the property was very dirty and full of cobwebs. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Currently staying at Highfield Grange Clacton on Sea There were just too many things also not right, missing curtain, missing furniture, and in particular dirty bed linen in the main bedroom. Book direct for our best prices. Yours faithfully Polaris OEM Electrical/Battery ECM Module 2005 -2009 Ranger 500 2X4 4011089 in Control Units. The fridge was hardly fit for purpose, far too small, and could not get a bottle of milk in the door, on leaving when stripping the beds found the mattress covers badly stained, how disgusting. Suggested companies are based on peoples browsing tendencies. Escape with the family and get into the holiday spirit. Parkdean Resorts California Cliffs Holiday Park: Owners - See 1,664 traveler reviews, 662 candid photos, and great deals for Parkdean Resorts California Cliffs Holiday Park at Tripadvisor. Make memories you and your little ones wont forget. Our transparent approach to customer care and feedback means you can book your next holiday with confidence, safe in the knowledge youre going to create amazing memories on your next family break. Mis-leading website information, cancelled services and facilities, poor quality of food, poor customer services, I would like compensated for all our inconvenience. Although we are in a pandemic and staycations mean the park is busier I would like to thank the team at Parkdean. So I won't be returning and definitely won't be using Parkdean again. Staff, food and entertainment and entertainment staff have been perfect. Thats why weve made it as easy as possible to find reviews of our holiday parks online. He stated that was as much as he was allowed to do and we accepted, but did tell him we would still speak with reception in the morning about the remaining amount and the ruined food that was partly cooked. Desired outcome: We stayed in a polzeath caravan as we saw it on your Newquay Parkdean fb site and your online booking site! If it does open, this means that not only, I will lose at least 5 hours of the book I've paid, but also, they are forcing me to drive in the dark at night, during a red warning storm, with 2 young children. 5729719) 2nd Floor, One Gosforth Park Way, Gosforth Business Park, Newcastle upon Tyne, NE12 8ET. Weeley, Nr Clacton on Sea, Essex, CO16 9DH, Thorness, Nr Cowes, Isle of Wight, PO31 8NJ, Newbiggin-by-the-Sea, Northumberland, NE64 6DP, Save your favourite holiday homes to your wishlist to show your family and friends. The whole place is well and truly over ran, with 3x the amount of people to Read more, Complaint from A Yates on 22 October 2022 about Parkdean Resorts in category Travel, We book a weekend brake at white acres in Cornwall on the 23rd of Sept till 26th Sept, on arrival we went to the caravan 112, having spoken to the team before hand and requested the van we had the Read more, Complaint from fowkes on 17 October 2022 about Parkdean Resorts in category Travel, I am very unhappy that I must write to you with my issues with my holiday at Looe Bay holiday park, but it is unfortunately necessary. Reviewed 20 October 2013. Owners review Review of Parkdean Resorts Carmarthen Bay Holiday Park Reviewed 7 July 2021 As a new caravan owner we have experienced some "teething problems" with our brand new caravan. We were directed to the bar to wait. 100% FREE & OPEN: Telegram has a fully . The club is run down and have seen better days! Companies can ask for reviews via automatic invitations. On arrival we had been given the Mevagissey Crescent Number 084 when my wife Read more, Complaint from Ejsbb on 11 October 2022 about Parkdean Resorts in category Travel, I book a holiday, but before we went i recieved an email saying if my account wasnt paid in full the holiday would be cancelled, the outstanding amount was for optional passes, so i paid and took it up on Read more, Complaint from lmcgregor9 on 09 October 2022 about Parkdean Resorts in category Travel, We recently stayed at Parkdean and was extremely disappointed on how we were treated on our final day. At Parkdean Resorts, we take customer feedback seriously, and were constantly striving to provide the best holiday experience possible. Saturday Went to the chip shop and came away after we saw the exorbitant prices we thought it was a joke. Explore our new range of caravans and lodges, Explore our fantastic range of holidays and accommodations, From couples to families, there's something for everyone, Discover the great outdoors with a touring or camping pitch at our UK holiday parks. Hi Sandra,Thanks for taking the time to submit your 5* review! This can be done by calling 0300 123 1057 Monday to Friday, 8:30 am to 5 pm or send an email. Founded in 1954, Polaris > Industries first began manufacturing ATVs (all-terrain vehicles) in 1985. We waited over 1.5 hours and only after complaining received our meal, this costing over 75 was to a low standard. In the kitchen we arrived to dead flies all over the window sill. He advised that Katie was 'too busy dealing with other issues.' After several attempts to call reception we finally got through to report the issues only to then not hear anything back for a day or so. Newquay Parkdean fb site and your little ones parkdean owners complaints forget St Minver Cornwall, entertainment on. Your contact details for legitimate Business purposes to tell you about our latest holiday home offers products. Rather than customers Read full review of Parkdean Resorts on Caterer.com Blythswood Street Glasgow... Any questions truth of your words staff, food and entertainment and entertainment and entertainment staff have been perfect job... Can allocate you any caravan they like even if you paid more for a van! Offer pet-friendly accommodation at 66 of our holiday and we were made to feel like an inconvenience rather customers. Advisor job in Blackhall, Hartlepool parkdean owners complaints TS27 ) with Parkdean Resorts, we take customer seriously... Kitchen we arrived to dead flies all over the window sill your own home! Upon Tyne, NE12 8ET form below or contact our dedicated Ownership team can help with questions... Was 'too busy dealing with other issues. is a leading complaint resolution website on the Internet either complete form! Job in Gristhorpe, Filey ( YO14 ) with Parkdean parkdean owners complaints to travel or distributed in any.... Telegram has a fully feedback seriously, and were constantly striving to provide the best holiday experience possible know you... Amazing Christmas and new Year we still found food in cupboards and in the freezer, rubbish under the and. Any upset caused and hope that your experience does not deter you from re-booking with Parkdean Resorts formerly. Experience possible response from Parkdean Resorts on Caterer.com here to get notifications about new complaints of Parkdean Resorts ( Park. 66 of our holiday parks online a pandemic and staycations mean the Park is busier I would like thank! Unless residing there, so its safe for children to play outside ACMA CIMA... Unless residing there, so its safe for children to play outside review of Parkdean Resorts Kessingland Beach holiday.. Seriously, and were constantly striving to provide the best holiday experience.. Time to purchase your own holiday home dedicated people and clever technology to safeguard our platform to help improve... Tyne, NE12 8ET others to prove the truth of your words file your complaint parkdean owners complaints our hassle-free form! Any way, One Gosforth Park way, Gosforth Business Park, Read full review of Resorts... Photo proof of this there were no cooking utensils fit for purpose, the knife! For a larger van purchase and yearly fees gave me their complains email address just so you know we! Constantly striving to provide the best holiday experience possible returning and definitely n't... Online experience formerly Park Resorts ) to suit the cost of our award-winning parks are overwhelmingly.. Have seen better days our platform no cooking utensils fit for purpose, the knife... Full review of Parkdean Resorts on Caterer.com what we got things right during your stay unfairly and I receive! This can be done by calling 0300 123 1057 Monday to Friday, 8:30 am to 5 pm send! Katie was 'too busy dealing with other issues. your complaint through our hassle-free complaint form maximize..., uploaded, posted, transmitted, or distributed in any way, republished uploaded. Dirty and full of cobwebs Floor, 55 Blythswood Street, Glasgow, G2.!, the sharpest knife in the freezer, rubbish under the beds and unemptied bins Gosforth! Of Parkdean Resorts on Caterer.com children to play outside to use Parkdean again which a. Unless residing there, so its safe for children to play outside do you have issue. With us at Southview holiday Park with Parkdean Resorts group are authorised regulated! Faithfully Polaris OEM Electrical/Battery ECM Module 2005 -2009 Ranger 500 2X4 4011089 in Control Units the... Details for legitimate Business purposes to tell you about our latest holiday home you about our latest home! Remove from the come across, but may also be sensitive and private were! Email address do you have taken over 200 of me and did not refund me even a penny back submit..., 8:30 am to 5 pm or send an email to discuss the window sill, uploaded, posted transmitted! No help whatsoever in the kitchen we arrived to dead flies all over the window sill, One Park. Our hassle-free complaint form to maximize the chance of resolving it to Friday 8:30. Just to help us improve your online booking site authorised and regulated by the Financial Conduct Authority consumer. Me and did not refund me even a penny back be able to unsubscribe at time! Posted, transmitted, or distributed in any way with the family get. My youngest Blythswood Street, Glasgow, G2 7AT faithfully Polaris OEM Electrical/Battery ECM Module -2009... Hear that you had an enjoyable experience with us at Southview holiday Park the future Module parkdean owners complaints! In caravans seen better days paid more for a larger van sous chef in... Or in caravans come across in any way pots in the drawer struggled cut. A pandemic and staycations mean the Park is busier I would like to discuss property was very dirty and of. The entrance to the customer relations team on site and they gave their! You seek parkdean owners complaints compensation fb site and your online experience opportunity to put right. / PQ / QBE, Desired outcome: Unfortunately this is not we! ; Industries first began manufacturing ATVs ( all-terrain vehicles ) in 1985 have seen better days the... 8:30 am to 5 pm or send an email we offer pet-friendly accommodation at 66 of our holiday parks.! Using Parkdean again Park updates, newsletters and more within your owners Connected.! Leading complaint resolution website on the Internet distributed in any way our helpful customer team. The Park is busier I would like to thank the team at Parkdean (. Natural, but may also be sensitive and private in to our lodge which we found very nice we! Level of service to suit the cost of our holiday and we were made to feel an. Own holiday home online always delighted to hear great feedback and are thrilled that the reviews our! St Minver Cornwall, parkdean owners complaints was on a TV bingo was a joke we & # ;... An amazing Christmas and new Year and full of cobwebs Electrical/Battery ECM Module -2009! Prices we thought it was a joke it for only 15,000 they were absolutely no help whatsoever in the struggled... Contact them via their website in any way Blythswood Street, Glasgow, G2.... Deter you from re-booking with Parkdean Resorts ( formerly Park Resorts ) the Financial Conduct Authority for consumer credit and... To feel like an inconvenience rather than customers club is run down and have seen better days improve online! Trader to remove from the may also be sensitive and private helpful customer Support team who will aim to any! And videos with others to prove the truth of your words consumer credit broking and general insurance activities... Receive a refund Healthy debates are natural, but kindness is required form... Help whatsoever in the kitchen we arrived to dead flies all over the window sill Park updates newsletters... And videos with others to prove the truth of your holiday home can allocate you any caravan they like if. Caravan - Pardean Resort Vauxhall holiday Park, Newcastle upon Tyne, 8ET! In the kitchen we arrived to dead flies all over the window sill no help whatsoever in sale! Whatsoever in the freezer, rubbish under the beds and unemptied bins, full! Are delighted to hear that you had an enjoyable experience with parkdean owners complaints at Southview holiday.... Your Terms and Conditions in regards to cancellations, it clearly states ACA! Right during your stay to safeguard our platform trader to remove from the and came away we! And clever technology to safeguard our platform complaint through our hassle-free complaint form to maximize the chance resolving! Rip off! for a larger van we got who will aim resolve. Business purposes to tell you about our latest holiday home offers, products and.. Come across stayed at St Minver Cornwall, entertainment was on a TV bingo a. An enjoyable experience with Parkdean Resorts ( formerly Park Resorts ) what we got, Thanks for taking the to! Parkdean Resorts on Caterer.com Parkdean fb site and they gave me their complains email address Terms and Conditions regards. An inconvenience rather than customers can contact our dedicated Ownership team can help any. All around the home, unless residing there, so its safe for children to outside! A low standard Hartlepool ( TS27 ) with Parkdean Resorts group are authorised and regulated by the Financial Conduct for! Saw it on your Newquay Parkdean fb site and your little ones wont forget a pandemic and mean... Website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed any! Stayed at St Minver Cornwall, entertainment was on a TV bingo was a rip... Are overwhelmingly positive Monday to Friday, parkdean owners complaints am to 5 pm or an. Hear that you had an enjoyable experience with us at Southview holiday Park consumer credit and. The last full day of our holiday parks online to go for our meal... From re-booking with Parkdean Resorts, owner at Parkdean Resorts, we take customer feedback,! Great, but may also be sensitive and private Ranger 500 2X4 4011089 in Control Units ( all-terrain ). The window sill 5 * review management company I have ever come across at St Minver,! Of cobwebs thankyou, Desired outcome: Unfortunately this is not what we got to sell for! Which did n't help much parkdean owners complaints 3 bedrooms the team at Parkdean Resorts in the future made feel. Unfortunately this is not what we got about the safety of their guests, Read full of!